Order Cancellations
Order cancellations must be submitted in writing to hello@craftpantry.com.au within 2 hours of placing your order.
If your order has shipped, goods must be returned with a Return Authorisation to accompany the item(s). Where authorisation is provided for return of products, all such products must be returned in original packaging in original order and condition, accompanied by the original invoice and the Return Authorisation.
You (the purchaser) will also be responsible for actual return shipping charges via courier, and initial shipping costs to send the item(s) to you (the purchaser) are non-refundable. Returns not received by us will not qualify for a replacement or refund.
Any credit will be processed subsequent to the safe receipt of the goods by Craft Pantry is subject to the above terms. Refunds can only be issued to the original credit card that you use when placing your order.
Exchanges
Craft Pantry does not accept returns for change of mind at time of receipt.
Damages & Returns
Please inspect the packaging of your item(s) when they arrive. If your item(s) do arrive damaged please send details and photos/video of the damage to hello@craftpantry.com.au on the date of receipt.
Damages will be allowed for credit under the following circumstances:
- Where the supplied product is determined to be not of merchantable quality or suited for its stated purpose.
- The product is determined to be grossly defective to the extent that it would be unreasonable to regard the defect or fault as a matter for rectification under the warranties or guarantees provided for, or with the product.